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What can I do about a Stolen/Transferred/Hijacked Domain Name?

Learn what to do if you domain name has been hijacked. Continue reading →

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Where do I Send Correspondence for a Formal Dispute

Learn where to send us information about a domain name dispute which has been completed through the UDRP and auDRP process. Continue reading →

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A TPP Reseller won’t Respond – I need Access to my Domain Name

If you bought a domain name through a TPP Reseller and you cannot reach them, go here to find out your next steps Continue reading →

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What do if my domain name is in REDEMPTION/PENDING DELETE and I can not...

Learn what to do when your domain name has entered the REDEMPTION PERIOD and you can not contact your Domain Provider. Continue reading →

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.au Domain Eligibility Complaints and Scenarios

Learn about .AU domain names dispute scenarios to have a firmer understanding of the registration requirements of owning a .AU domain name. Continue reading →

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Somebody has already Registered the Domain Name I Want

Learn what to do if the domain name you are searching for is not available. Continue reading →

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What is the Complaint Process regarding incorrect .AU Registrant Eligibility...

Learn the steps involved in escalating a .AU domain name eligibility complaint to us. We will process all complaints as per the auDA policy requirements. Continue reading →

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What is the Complaint Process regarding Trademark/Company ownership claims of...

Learn what to do if you have a complaint regarding the company ownership of a .AU Domain Name. Continue reading →

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What is the Complaint Process regarding Ownership Claims of a gTLD Domain Name

Learn about the ICANN UDRP process, understand what you can do if you feel you should have right to a registered gTLD domain name. Continue reading →

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How to Reject a Domain Transferring Away from Your Account

Learn how to reject/stop a domain name from transferring away from your account when it is in pendingTransfer status. Continue reading →

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Service Alert: Plesk to cPanel Migration Technical FAQ

OverviewOver the coming months TPP Wholesale will be deprecating our Plesk infrastructure. This work will require a large segment of our customer being migrated between our Plesk servers and our new...

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Unscheduled Service Interruption – Plesk Hosting – 20th April 2014

The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is currently...

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Unscheduled Service Interruption – Plesk Hosting – 23rd April 2014

The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is currently...

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Scheduled Maintenance on Cloud Hosting Services – 24th May 2014

The TPP Wholesale technical service team would like to advise customers that we will be running a scheduled maintenance on our Cloud Hosting environment. This maintenance is being conducted to...

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Temporary Call Centre Operations Change – 22nd May 2014

The TPP Wholesale technical services team would like to advise that on Thursday the 22nd of May 2014 between the hours of 8AM and 2PM AEST, the TPP Wholesale technical support team will be attending a...

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Scheduled Maintenance to our office network – June 2014

The TPP Wholesale technical service team would like to advise customers that we will be running scheduled maintenance within the office where our help desk is located over several Sunday nights during...

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RESOLVED: Unscheduled Service Interruption – Payment Gateway – 1st June 2014

Updated – Monday 11:03 AM AEST 02/06/2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal operation....

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RESOLVED : Emergency Maintenance – Cloud DNS – Tuesday 3rd June 2014

RESOLVED Date: Wednesday 4th June, 2014 Time: 10am AEST (GMT +10) Please be aware that this issue has now been resolved. Zones are now editable and orders can now be placed for Cloud Hosting services....

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Call Centre Extended Wait Times – 5th June 2014

The TPP Wholesale technical services team would like to advise customers that due to reduced staff numbers in our Sydney call centre we are experiencing longer than average wait times for phone support...

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RESOLVED: Unscheduled Service Interruption – Payment Gateway – 10th June 2014

Resolved Notice – 11:40AM AEST Tuesday 10th June 2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal...

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